How Virtual Reality Could Encode Bias and Inequality

October 16, 2019

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Eventually, virtual reality will become commonplace in our lives, particularly in places like the customer service industry. While this will be more convenient for both businesses and consumers, it raises questions regarding how societal biases may get encoded into VR technology. Professor Joshua Adams poses tech ethics questions about VR in the customer service world, and how it could bring many of the biases of the real world into the virtual one. Joshua Adams is a writer, arts & culture journalist, and assistant professor of media and communication at Salem State University.

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