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Netflix Original Content Outscores HBO, Hulu, Amazon on Customer-Satisfaction Survey

February 21, 2019 / TODD SPANGLER

Netflix is spending more on content than rivals by billions — and its customers continue to give Netflix’s original programming higher marks than the rest of the field.As of Feb. 7, 2019, Netflix customers gave the streamer’s original content a score of 81 out of 100, according to the American Customer Satisfaction Index. That’s up 2.5% since the research firm’s May 2018 report on the streaming sector.Netflix has a two-point edge over its next-closest competitor, HBO Now, which rose 2.6% over the same time period to 79. Amazon Prime Video notched a 76 score (up 4%), while Hulu gained a point to 75. CBS All Access fell, from 76 to 75, while YouTube’s originals held steady with a score of 72, per the ASCI.Of course, what Netflix giveth, Netflix taketh away. As with other services and TV networks, Netflix’s content lineup changes all the time. Fans of Netflix’s Marvel street-hero shows have been upset that the series are officially ending, w...