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TeamViewer Announces New Augmented Reality Capabilities

October 23, 2018 / Rebecca Hills-Duty

TeamViewer has become almost ubiquitous among remote support teams for connecting to another PC and guiding users through a process, or finding a particular fault. The company has now announced a new version of its software which introduced augmented reality (AR) capabilities.TeamViewer 14 Preview introduces a number of feature updates, performance improvements and bug fixes, and with TeamViewer Pilot, users of the software will now be able to take advantage of AR features as well.TeamViewer 14 gives users access to the new AR solution, TeamViewer Pilot, which offers AR experiences for those who needs support for any kind of equipment, machinery, or infrastructure. The use of AR means that remote experts can see via remote cameras and guide users through complex procedures by using AR annotations.Remote support agents can use AR to highlight objects and components in the real world to guide co-workers, customers or even friends and family through troubleshooting or product set-up in an...