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HOW TO USE ELEARNING AND GAMES TO TRANSFORM CUSTOMER SERVICE

June 13, 2019 | (11:00 AM)
USA (United States of America)
GTR is the largest rail franchises in the UK. Dante Frederick, Employee Engagement Specialist at GTR and Toby White, Head of Bespoke Content Sales at Kallidus discuss how GTR transformed their customer service with a transformation program using eLearning and the power of games to create real behavioural change.How eLearning and games can be used to create results that go far beyond the normal expectancy of Learning and Development.