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. https://searchcustomerexperience.techtarget.com/tip/Businesses-use-AR-VR-in-CRM-to-boost-customer-experience
blog article
BUSINESSES USE AR/VR IN CRM TO BOOST CUSTOMER EXPERIENCE
Businesses are using augmented reality -- and its cousin virtual reality -- in applications across many industries. Where CRM is concerned, AR/VR may represent a big leap forward. To discuss the impact of AR/VR in CRM, it's first necessary to understand the difference between the two. VR is what most people think of right away -- an entirely contrived digital environment, like what one sees in a video game. AR, on the other hand, visualizes the real world, but adds something along the way. For example, you may see a picture of an actual living room with a digital chair and lamp inserted into the photo. Both AR and VR have their place in CRM. READ MORE