Netflix, Hulu and Other Streaming Services Trounce Pay TV on Customer Satisfaction

This won’t come as a huge shock: Customers of streaming-video companies like Netflix and Hulu are far happier with their service overall than subscribers of traditional cable, satellite and telco TV operators.That’s according to the American Customer Satisfaction Index, a research org that maintains widely recognized benchmarks in multiple industries. This year, for the first time, the ACSI measured video-streaming services which debuted with an average score of 75 out of 100.That crushed the U.S. pay-TV average of 62, which fell 3% year-over-year to an 11-year low on the 2018 report. Indeed, pay TV continues its dubious distinction as one of the most-hated industries among American consumers: The sector’s average score of 62 is tied with U.S. internet service providers for the lowest customer satisfaction of all 46 industries tracked by the ACSI.