Home > Resources > Articles > Customer Care is Paramount to OTT Success, and We’ve Found a Solution

Customer Care is Paramount to OTT Success, and We’ve Found a Solution

October 24, 2018 | 97 views

As the saying goes: in OTT, there is no success without viewer satisfaction. Put simply, if you’re looking for a prosperous and sustainable future in the this space, customer care should be at the top of your priority list.From years of hands-on experience, we’ve discovered that flawless customer service fosters trust, loyalty and brand advocacy. And it’s these elements that ultimately serve to reduce customer churn and, in many cases, encourage consumers to make extra purchases including subscription upgrades, increasing their individual value significantly.Customer service is the cornerstone of over-the-top success, and with this notion firmly implanted in our collective mind, we set out on a mission to find a robust solution for increased consumer care and user experience (UX) for those operating in the OTT industry.

Spotlight

4Digital Media

Formed in January 2007, 4Digital Media Ltd (4DM) is an independent, highly commercial, UK based Home Entertainment distributor with third party distribution through Sony Pictures Home Entertainment (SPHE) in the UK, USA and Canada. Our aim is to release feature films of all genres that appeal to consumers who buy their DVD / Bluray discs through the major supermarkets or from online retailers, or purchase or rent a digital copy from their favourite VOD and Digital suppliers in the UK and North America.

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4Digital Media

Formed in January 2007, 4Digital Media Ltd (4DM) is an independent, highly commercial, UK based Home Entertainment distributor with third party distribution through Sony Pictures Home Entertainment (SPHE) in the UK, USA and Canada. Our aim is to release feature films of all genres that appeal to consumers who buy their DVD / Bluray discs through the major supermarkets or from online retailers, or purchase or rent a digital copy from their favourite VOD and Digital suppliers in the UK and North America.

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