Customer Care is Paramount to OTT Success, and We’ve Found a Solution

As the saying goes: in OTT, there is no success without viewer satisfaction. Put simply, if you’re looking for a prosperous and sustainable future in the this space, customer care should be at the top of your priority list.From years of hands-on experience, we’ve discovered that flawless customer service fosters trust, loyalty and brand advocacy. And it’s these elements that ultimately serve to reduce customer churn and, in many cases, encourage consumers to make extra purchases including subscription upgrades, increasing their individual value significantly.Customer service is the cornerstone of over-the-top success, and with this notion firmly implanted in our collective mind, we set out on a mission to find a robust solution for increased consumer care and user experience (UX) for those operating in the OTT industry.

Spotlight

AMF

We’re the largest owner and operator of bowling entertainment venues in the world. Bowlero Corporation was founded in 2013 as Bowlmor AMF following the successful acquisition of AMF Bowling Worldwide by Bowlmor Lanes. Starting as a single bowling alley established in Greenwich Village, New York, in 1938, Bowlmor Lanes revolutionized the sport in the late 1990s and early 2000s with the concept of high-end, event-centric bowling. Bowlmor AMF acquired the Brunswick Corporation’s bowling center business in 2014 and solidified its reputation as the worldwide leader in bowling entertainment. In 2018, Bowlmor AMF officially became Bowlero Corporation, beginning a new chapter and signaling a new direction in the company’s continued growth.

OTHER ARTICLES
Solutions, Business

Stride Is Mirror’s Edge VR In Everything But Name

Article | July 7, 2022

Ever since the Oculus Rift was first introduced, people have wanted a Mirror’s Edge VR game. Years later, Stride looks to deliver where EA hasn’t. The first footage for Stride, which debuted over the weekend, promises essentially a VR doppelganger of DICE’s beloved series. Players hop between rooftops using parkour, avoiding enemy gunfire and taking opponents down as they go. But while the game sounds similar to Mirror’s Edge, it looks practically identical; bleached-white buildings are peppered with vibrantly-highlighted objects you can use for progression.

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Technologies

Driving ROI of Your B2B Marketing with Entertainment

Article | February 14, 2022

B2B companies are harnessing entertainment to drive their marketing ROI. They are using strategies that meet the changing needs of B2B customers and take advantage of how technology is improving. Let us examine the top five entertainment marketing strategies that can get engagement for your B2B content: On-Demand Content Rules B2B corporate Salesforce recently announced a new streaming service—Salesforce+—that exclusively caters to businesses. If you want to try something like this, you don’t need to create a new streaming platform. Instead, you can use your social media accounts to share unique content that your target audience will find interesting. Presentation Shouldn’t Be a Priority Your B2B audience isn’t any different from the audience that consumes basic TikTok videos, reality TV shows, or YouTube clips that don’t have the best scripts. Any grippingly human content presented on popular channels of entertainment appeals to the viewer and can influence their buying decisions. Harness User-generated Content Harness user-generated content like videos, reviews, and testimonials. When your customer tells your brand’s story or how your brand helped them solve their problems, the content is engaging and authentic for your prospects and influences their purchase decisions. Additionally, such content receives high engagement and improves your brand’s reputation. Relevance Wins Hearts If the content you are producing is entertaining and engaging, addresses the pain points and demands of your target audience, and is timed perfectly to match the dynamic market needs, your prospects might relate to your brand better and avail your product or services. Create Immersive Experiences Through Events With the help of experience experts Boost Experiential, Google created an Event Series to target small businesses in the U.S. They led a nationwide initiative to offer educational seminars and coaching to small businesses. They held events in 50 states and introduced Google’s tools to thousands of business owners. As a result, they have got more than 50, 000 small businesses online. Entertainment Could Be a B2B Trend for 2022 Create valuable, memorable, entertaining, and engaging content addressing customer pain points. Make it available to your target audience through popular channels like streaming sites, social media, webinars, live events and more to get your marketing ROI.

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Technologies, Business

Instagram continues to perform strongly despite inconsistent brand identity

Article | August 3, 2022

Over the last few months Instagram has done its best to capitalise on the latest social media success tactics, often at the cost of its own original user proposition. The photo-sharing app for friends now offers Reels, imitating TikTok’s success. It has rolled out an option to hide Likes, the iconic feature which has characterised social media as a whole since inception. And it now is introducing ‘suggested posts’ to users’ feeds, sorted by topics a profile states they are interested in – potentially putting these ahead of photos and videos shared by profiles they actually follow. Directly mimicking TikTok, this seems to diverge very little in practice from hashtags, which are its original discovery feature. Instead, it seems to want to emulate the usability which younger users are familiar with from TikTok, in order to entice them to increase their Instagram engagement.

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Media and Broadcasting

The productisation of music rights

Article | June 4, 2021

News that New York-based Pershing Square Tontine Holdings is planning to acquire 10% of UMGis the latest in a wave of financial transactions in the music rights space. Alongside this, Believe’s impending IPO has the potential to be one of the biggest things to happen to the independent music sector in some time, and comes as part of a wave of IPOs (e.g.WMG,UMG), SPACs (e.g.Anghami,Reservoir) and no end of catalogue funds and acquisition vehicles. This trend, with good cause, has been referred to as the ‘financialisation of music’ but that only captures part of what is at play here. This is more than simply an influx of capital and debt; financial institutions are now becoming part of the plumbing of the music business, and in turn they are changing the definition of what constitutes success. This shift in objectives and desired outcomes has the potential to rebalance how the music industry operates.

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Spotlight

AMF

We’re the largest owner and operator of bowling entertainment venues in the world. Bowlero Corporation was founded in 2013 as Bowlmor AMF following the successful acquisition of AMF Bowling Worldwide by Bowlmor Lanes. Starting as a single bowling alley established in Greenwich Village, New York, in 1938, Bowlmor Lanes revolutionized the sport in the late 1990s and early 2000s with the concept of high-end, event-centric bowling. Bowlmor AMF acquired the Brunswick Corporation’s bowling center business in 2014 and solidified its reputation as the worldwide leader in bowling entertainment. In 2018, Bowlmor AMF officially became Bowlero Corporation, beginning a new chapter and signaling a new direction in the company’s continued growth.

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Business

Entravision adds Entravision Plus for Local Hispanic Reach Optimization

Entravision | February 21, 2023

Entravision, an advertising, media, and technology solutions provider, has recently launched its new solution Entravision Plus, enhancing the local Hispanic reach of companies through connected TV, CTV, and over-the-top OTT, streaming. It leverages performance-based data insights from Spanish-language publishers to optimize digital advertising outcomes. It has added Entravision Plus to its full suite of digital solutions for OTT, CTV, digital audio ads, display ads, SEM, digital out-of-home, Facebook, Instagram, TikTok, YouTube Ads, Branded Content and Email Marketing, along with its television and radio services. It was found that about 90% of Hispanic consumers stream video on smart devices. This data is approximately 10% more than the video streaming behavior of non-Hispanic consumers. Additionally, on average, the Hispanic consumer spends about 26 hours per month on online video-watch. This states that they spend approximately seven hours more watching videos online than U.S. consumers on average. These statistics show that the rising Latino local household consumers can be targeted and reached through television advertising and Entravision Plus online video products. General Manager of Entravision US Digital, Jessica Martinez, said, “Advertisers need to reach their consumers. We can now offer our clients the ability to reach consumers not only through our television and radio assets, but also through an array of digital products.” She added, “Entravision Plus – our newest offering – provides advertisers with unique targeting, competitive ad separation and insightful analytics to reach all segments of the Latino consumers. We are excited to provide this premium solution, along with television and radio, to meet the needs of an evolving market. By leveraging Entravision Plus, we anticipate that our customers’ businesses will stand out and grow faster than ever before.” (Source – Business Wire) About Entravision Headquartered in Santa Monica, California, Entravision, an advertising company, provides solutions for digital marketing, social commerce, CTV, application performance, audio programmatic services, Latam, VAS, user acquisition, growth, marketing automation, local marketing, content marketing, data services, mobile advertising and marketing, and media networking. It has been connecting advertising brands with consumers through media, ad tech, commerce and advertising solutions on different platforms and publishers. It partners with companies like TelevisaUnivision, LinkedIn, Spotify, Twitter, Facebook, TikTok and Grab for sales operations and financial and commercial services.

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Facebook Acquires Cloud Video Gaming Company PlayGiga

thurrott | December 19, 2019

Facebook seems to be working on a new vision for its gaming products. The company may not be a huge player in the gaming industry, but it has invested a ton into its gaming products for years. And now, Facebook has acquired Spanish cloud video gaming company PlayGiga to further expand its gaming efforts. The company confirmed the acquisition to CNBC, though it declined to reveal any details about the acquisition. Facebook was rumored to have acquired PlayGiga last week by Spanish business newspaper Cinco Dias. The acquisition reportedly cost Facebook approximately 70 million euros. PlayGiga previously ran a cloud gaming service in Europe after being founded in 2013, though the company’s service failed to gain any traction. “We are excited to announce that the PlayGiga team is moving on to something new. We are continuing our work in cloud gaming, now with a new mission. We want to thank all of our partners and customers for their support over the years,” PlayGiga said on its website.

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Vitec acquires OTT tech vendor T-21 Technologies

fiercevideo | January 28, 2019

Video encoding and streaming solutions company Vitec is sharpening its focus on OTT products for broadcasters by acquiring OTT tech vendor T-21 Technologies.The companies did not disclose financial terms for the transaction.Kevin Ancelin, founder and CEO of T-21 Technologies, will join Vitec as vice president of worldwide broadcast sales.“The acquisition of T-21 brings Kevin’s 32-year industry experience and knowledge to Vitec as we expand our product and strategy focus on the broadcast market,” said Mark D’Addio, senior vice president at Vitec, in a statement. “His expertise in product and market development will expedite our new product roadmap and sales efforts for leading broadcasters worldwide.”“I look forward to this new chapter and challenge in my career. Vitec’s technology and dedication to the IP video market is unmatched,” said Ancelin in a statement. “With Vitec’s GEN2+ innovation, the MGW Ace portable hardware encoder delivers no visible latency for the most sensitive video quality and low latency applications. As we develop our next generation of products and marketing, with a focus on broadcast applications, GEN2+ will further transform the contribution market.”

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Business

Entravision adds Entravision Plus for Local Hispanic Reach Optimization

Entravision | February 21, 2023

Entravision, an advertising, media, and technology solutions provider, has recently launched its new solution Entravision Plus, enhancing the local Hispanic reach of companies through connected TV, CTV, and over-the-top OTT, streaming. It leverages performance-based data insights from Spanish-language publishers to optimize digital advertising outcomes. It has added Entravision Plus to its full suite of digital solutions for OTT, CTV, digital audio ads, display ads, SEM, digital out-of-home, Facebook, Instagram, TikTok, YouTube Ads, Branded Content and Email Marketing, along with its television and radio services. It was found that about 90% of Hispanic consumers stream video on smart devices. This data is approximately 10% more than the video streaming behavior of non-Hispanic consumers. Additionally, on average, the Hispanic consumer spends about 26 hours per month on online video-watch. This states that they spend approximately seven hours more watching videos online than U.S. consumers on average. These statistics show that the rising Latino local household consumers can be targeted and reached through television advertising and Entravision Plus online video products. General Manager of Entravision US Digital, Jessica Martinez, said, “Advertisers need to reach their consumers. We can now offer our clients the ability to reach consumers not only through our television and radio assets, but also through an array of digital products.” She added, “Entravision Plus – our newest offering – provides advertisers with unique targeting, competitive ad separation and insightful analytics to reach all segments of the Latino consumers. We are excited to provide this premium solution, along with television and radio, to meet the needs of an evolving market. By leveraging Entravision Plus, we anticipate that our customers’ businesses will stand out and grow faster than ever before.” (Source – Business Wire) About Entravision Headquartered in Santa Monica, California, Entravision, an advertising company, provides solutions for digital marketing, social commerce, CTV, application performance, audio programmatic services, Latam, VAS, user acquisition, growth, marketing automation, local marketing, content marketing, data services, mobile advertising and marketing, and media networking. It has been connecting advertising brands with consumers through media, ad tech, commerce and advertising solutions on different platforms and publishers. It partners with companies like TelevisaUnivision, LinkedIn, Spotify, Twitter, Facebook, TikTok and Grab for sales operations and financial and commercial services.

Read More

Facebook Acquires Cloud Video Gaming Company PlayGiga

thurrott | December 19, 2019

Facebook seems to be working on a new vision for its gaming products. The company may not be a huge player in the gaming industry, but it has invested a ton into its gaming products for years. And now, Facebook has acquired Spanish cloud video gaming company PlayGiga to further expand its gaming efforts. The company confirmed the acquisition to CNBC, though it declined to reveal any details about the acquisition. Facebook was rumored to have acquired PlayGiga last week by Spanish business newspaper Cinco Dias. The acquisition reportedly cost Facebook approximately 70 million euros. PlayGiga previously ran a cloud gaming service in Europe after being founded in 2013, though the company’s service failed to gain any traction. “We are excited to announce that the PlayGiga team is moving on to something new. We are continuing our work in cloud gaming, now with a new mission. We want to thank all of our partners and customers for their support over the years,” PlayGiga said on its website.

Read More

Vitec acquires OTT tech vendor T-21 Technologies

fiercevideo | January 28, 2019

Video encoding and streaming solutions company Vitec is sharpening its focus on OTT products for broadcasters by acquiring OTT tech vendor T-21 Technologies.The companies did not disclose financial terms for the transaction.Kevin Ancelin, founder and CEO of T-21 Technologies, will join Vitec as vice president of worldwide broadcast sales.“The acquisition of T-21 brings Kevin’s 32-year industry experience and knowledge to Vitec as we expand our product and strategy focus on the broadcast market,” said Mark D’Addio, senior vice president at Vitec, in a statement. “His expertise in product and market development will expedite our new product roadmap and sales efforts for leading broadcasters worldwide.”“I look forward to this new chapter and challenge in my career. Vitec’s technology and dedication to the IP video market is unmatched,” said Ancelin in a statement. “With Vitec’s GEN2+ innovation, the MGW Ace portable hardware encoder delivers no visible latency for the most sensitive video quality and low latency applications. As we develop our next generation of products and marketing, with a focus on broadcast applications, GEN2+ will further transform the contribution market.”

Read More

Events